Terms of Service

Who this agreement is between

These Terms of Service (the “Terms”) are an agreement between RadonCRM (“we”, “us”) and the business that creates a RadonCRM account (“you”, the “Customer”). RadonCRM is software for running a radon testing and mitigation business, offered at radoncrm.com (the “Service”).

By creating an account, or by using the Service, you accept these Terms. If you accept them for a company, you confirm that you are authorised to bind that company. The Service is for businesses; it is not intended for personal or household use, and you must be at least 18 to accept these Terms.

Our Privacy Policy and Data Processing Terms form part of this agreement. If you use the Partner API, the terms for automated clients published at /developers also apply.

The Service

The Service includes scheduling, test and mitigation job tracking, quotes with electronic signature, invoices, customer records, email notifications, the booking and careers pages you can embed on your own website, the Radon Risk Map, the Partner API and anything else we make available in your account.

We improve the Service continually, so features will change. We will not remove a core function you rely on (scheduling, customer records, quotes or invoices) without at least 30 days’ notice.

The live demo at /demo is a read-only sample company filled with invented data. Do not enter real personal information into it.

Your account and your users

• Give us accurate information when you sign up, and keep your contact email current: it is where we send billing, security and legal notices.
• You decide who in your company gets a login and what role they have. You are responsible for everything done under your account, including by your users, and for keeping passwords private.
• One login is for one person. Do not share an account between companies.
• Tell us promptly at steven@radoncrm.com if you believe your account has been accessed without your permission.

Free trial, fees and billing

• Trial. New accounts may start with a free trial of the length shown when you sign up. No card is needed to start one. When the trial ends you need a paid subscription to keep using the Service; we may limit or suspend an account whose trial has ended unpaid.
• Price. Fees are charged per active team per month, at the price published on our pricing page or shown in your account when you subscribe. Prices are in Canadian dollars and exclude applicable taxes such as GST, which are added where required.
• Payment. Subscriptions are billed monthly in advance by card through our payment processor, Stripe. You authorise us, through Stripe, to charge your payment method each month until you cancel. We never see or store your full card number.
• Team changes. When you add, archive or restore a team, your subscription changes to match and Stripe prorates the difference on your next invoice.
• Price changes. We will give you at least 30 days’ notice by email before a price increase applies to your subscription. If you do not agree, you can cancel before it takes effect.
• Cancelling. You can cancel at any time from Settings → Plan & Billing. Unless you choose otherwise there, the subscription runs to the end of the period you have paid for and is not renewed. Fees already paid are not refundable, except where the law requires a refund.
• Late payment. If a payment fails, Stripe retries it. If it remains unpaid, we may suspend the account after giving you notice. Your data is not deleted because of a suspension.

Your data

“Customer Data” means everything you or your users put into the Service, or that reaches it through your booking pages, careers page or API keys: customer and property records, appointments, radon readings, quotes, signatures, invoices, applicants, notes and files.

• You own it. You grant us only the rights needed to host, process, display and transmit Customer Data to provide the Service to you, to keep it secure and to meet our legal obligations.
• We keep it separate. Customer Data is scoped to your company. We do not sell it, and we do not combine it with other companies’ data. The Radon Risk Map in your account and on your website uses only your own readings plus public datasets, summarised by area and never by address.
• You are responsible for collecting it lawfully. You must have whatever notice, consent or other legal basis is needed to put personal information about your customers, applicants and staff into the Service and to have us process it for you.
• How we handle Customer Data in detail — security, service providers, breach notice, deletion — is set out in the Data Processing Terms.

Messages and documents you send

The Service sends email on your behalf: booking confirmations, reminders, quotes, invoices, and replies to job applicants. You are the sender of those messages. You are responsible for their content and for complying with the laws that apply to them, including Canada’s Anti-Spam Legislation (CASL). The Service is built for messages about appointments and work a customer has asked for; do not use it to send marketing to people who have not consented to receive it.

Quotes signed through the Service record the signer’s name, signature, the time of signing and the IP address it was signed from. It is up to you to decide whether that meets your needs for a binding agreement with your customer.

Acceptable use

You and your users must not, and must not help anyone else to:

• use the Service for anything unlawful, fraudulent or deceptive, or to store or send content you have no right to;
• send spam, or use your booking or careers pages as a general form host or mail relay;
• try to reach another company’s data, probe or test the Service’s security without our written permission, or get around rate limits, plan limits or access controls;
• upload malware, or interfere with or place an unreasonable load on the Service;
• copy, resell, sublicense or frame the Service, or reverse engineer it except where the law allows that despite this restriction;
• use the Partner API in ways its terms prohibit, such as speculative bookings or sharing a key between businesses;
• impersonate anyone, or misrepresent your certification or qualifications to customers through the Service.

Radon results and professional judgement

RadonCRM is administrative software. It records the readings you enter, compares them with the action level you configure (by default the Health Canada guideline of 200 Bq/m³), and schedules the work you set up.

• It does not measure radon, check that a test was carried out properly, or give health, safety, engineering or mitigation advice.
• You remain responsible for testing protocols, device placement and handling, certification, how results are interpreted, and what you tell your customers.
• The Radon Risk Map shows estimates built from public survey data and your own results. It describes areas, not individual homes, and must not be used to tell a customer their home does or does not need a test.

Availability, support and backups

We work to keep the Service available and secure, and we take an automatic backup of the database every day. We do not promise uninterrupted or error-free operation, and planned maintenance may occasionally make the Service unavailable. Support is by email at steven@radoncrm.com; we aim to reply within one business day.

Backups exist so we can recover the Service, not as an archive for you. You can ask us for a copy of your Customer Data at any time (see When the agreement ends).

Third-party services

Parts of the Service rely on other providers — Stripe for payments, an email delivery provider, and the hosting provider the Service runs on. They are listed in our Privacy Policy. If you connect your own services — your own SMTP or SendGrid account, a Calendly import, or your website where you embed our pages — your use of them is governed by your agreement with that provider, and we are not responsible for them.

Our intellectual property

The Service, including its software, design and documentation, belongs to us and our licensors. These Terms give you a non-exclusive, non-transferable right to use it for your business while your account is in good standing; they transfer no ownership. If you send us suggestions or feedback, we may use them without any obligation to you.

When the agreement ends

• You can close your account at any time by cancelling your subscription and asking us at steven@radoncrm.com to close it.
• We may suspend or close an account that seriously or repeatedly breaches these Terms, does not pay, or puts the Service or other customers at risk. Where it is reasonable to do so we will warn you first and give you a chance to fix the problem.
• For 30 days after an account closes we keep its Customer Data so you can ask for a copy or reopen the account. On request in that period we will send you an export of your Customer Data in a common machine-readable format. After that we delete it, and it leaves our rolling backups within the following 14 days.
• We keep billing records for as long as tax law requires. Sections that by their nature should survive — fees owed, your data, disclaimers, limitation of liability, indemnity and governing law — survive the end of this agreement.

Disclaimers

Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose and non-infringement.

Limitation of liability

To the extent the law allows:

• neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or goodwill, even if told they were possible;
• our total liability arising out of or relating to this agreement is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

These limits do not apply to your obligation to pay fees, to either party’s liability for fraud or wilful misconduct, or to anything else the law does not allow to be limited.

Indemnity

You will defend and indemnify us against third-party claims arising from Customer Data, from messages and documents you send through the Service, from the advice and services you give your customers, or from your breach of these Terms or of the law.

Changes to these Terms

We may update these Terms. For a material change we will email the account’s contact address at least 30 days before it takes effect; the date at the top of this page shows when they last changed. If you keep using the Service after a change takes effect, the updated Terms apply. If you do not agree, cancel before then.

Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. Both parties submit to the courts of Alberta, sitting in Calgary.

General

• These Terms, with the documents they refer to, are the entire agreement between us about the Service.
• If any part is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
• You may not transfer this agreement without our consent. We may transfer it to a successor to our business, and will tell you if we do.
• Neither party is responsible for delays caused by events beyond its reasonable control.
• Notices to you go to your account’s contact email. Notices to us go to steven@radoncrm.com.

Contact

RadonCRM · Calgary, Alberta, Canada · steven@radoncrm.com